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Dell
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Sr Analyst, Ent Tech Services

Job Description and Requirements

GENERAL SUMMARY Applies general systems level technical expertise to standard to moderately complex systems level customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from EMC Cu Ability to work in a high-pressure environment.Problem solving skills.Troubleshooting skills.Exhibits confident behavior.Time management skills.Ability to work independently.Knowledge of job associated database/software/documentation.Customer focused.