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Optimize Technical Account Manager–Support & Deployment Services

Job Description and Requirements

Key Responsibilities

  • Act as Trusted Advisor for customer technical needs and best practices
  • Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
  • Advise on operating and maintaining efficient SC Storage and Unity systems to help design and run Storage environment

  • Proactively provide guidance on operational efficiencies to maximize ROI

  • Align Storage environment with customer requirements and business needs

  • Provide proactive analysis of support call history to identify trends and patterns

  • Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency

  • Advise on solutions and best practices for meeting capacity and performance requirements

  • Proactively review log entries with the client and communicate findings to address potential issues

  • Provide best practice recommendations for system configuration and optimization

  • Visit customer's site as required

Essential Requirements

  • Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
  • Technical certifications (MCSE, CCNA, Server+, etc.)
  • Language and communication skills (English fluent)

Desirable Requirements

  • ITIL Certification
  • Additional Language skills (Arabic, Swahili)

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re a champion of outstanding technical support with a passion for proactive problem solving, this is your opportunity to develop with Dell.