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Sr. Advisor, Account Services Management (f/m)

Job Description and Requirements

PRINCIPAL DUTIES AND RESPONSIBILITIES

·  Functions as the single point-of-contact for service activities, educates the customer on EMC service delivery, tools and interfaces

·  Communicates relevant service updates and recommendations to both internal & external customers to ensure a level of compliance and performance​. Collaborates with EMC resources and customer during escalations

·  Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan and strategy.​Accountable for Change control management to ensure stability of environments

·  Works with the customer to proactively identify and resolve potential issues to achieve high system availability

·  Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation, updates on incident solution and progress of upgrades and enhancements.​Leads meetings with an executive level audience and articulates a forward thinking account plan

·  Assists with and participates in project work and in ensuring accuracy of service maintenance contracts billing

·  Responsible for the account management of multiple customers or sites with larger install bases

SKILLS

·  BSc or MSc degree with a relevant experience of +10 years

·  Communication​ and problem solving skills.

·  Ability to work in a team environment and to influence others to achieve results.

·  Customer focused,​ excellent interpersonal​ and conflict resolution skills.

·  Possesses strong product/technology/industry knowledge and​ operational command of the business.

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to become a trusted advisor to clients and drive the delivery of tech solutions to meet their needs, this is your opportunity to develop with Dell.