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Manager 1, RSA Sales Operations

Job Description and Requirements

Key Responsibilities

  • Directs the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group.
  • Manages the hiring, staffing, training, and maintaining of a diverse and effective workforce.
  • Responsible for career development/planning, performance and pay discussions of team members.
  • Focuses on influencing and delivering a positive customer experience according to RSA standards and vision.
  • Improves sales processes and operational effectiveness.
  • Develops and trains sales operations teams.
  • Interacts with cross-functional groups to solve business and customer issues.
  • Analyze and determine the best use of resources Ability to stand up/rollout  new services.
  • Help define service, create/enforce SLAs and define key skill set requirements.
  • Provides guidance and strategy on customer or order problems, and delivers solutions.
  • Communicates regularly and effectively with leadership and team.
  • Manages to business level metrics.


Essential Requirements

  • Bachelor degree or equivalent.
  • Typically 5+ years of relevant experience or equivalent combination of education and work experience.
  • Preferably 2+ years of managerial/leadership experience.
  • Cross-Functional skill and ability to work in a diversified environment.


Desirable Requirements

  • Partner/vendor management experience.
  • Strong knowledge of Six Sigma/LEAN (industry) activity.
  • Strong knowledge of Business Process Improvement.
  • Strong knowledge of Microsoft Office tools.
  • PMP/Prince knowledge or certification.


Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to build your knowledge of world-class innovations and use your expertise to solve technical challenges, this is your opportunity to develop with Dell.