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PwC
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IFS - Receptionist, Office Management

Job Description and Requirements

Job description / Role

Line of Service
Internal Firm Services

Specialism
IFS - Administration

Management Level
Associate

Job Description & Summary
To operate switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.

Financial
· Adhere to the allocated budget for the administrative function of the office

Customer
· Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
· Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process
· Operate the switchboard
· Screen and route incoming telephone calls, take messages, and answer incoming queries
· Maintain visitor and caller logs
· Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
· Answer queries from visitors and callers, and refers them to the appropriate person
· Perform general maintenance of the reception area
· Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
· Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
· Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
· Support office manager in events planning and organization

Primary duties and responsibilities

Financial
· Adhere to the allocated budget for the administrative function of the office

Customer
· Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
· Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process
· Operate the switchboard
· Screen and route incoming telephone calls, take messages, and answer incoming queries
· Maintain visitor and caller logs
· Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
· Answer queries from visitors and callers, and refers them to the appropriate person
· Perform general maintenance of the reception area
· Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
· Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
· Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
· Support office manager in events planning and organization
· Act in accordance with regulations
· Perform other administrative duties as required

Learning and Growth
· Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
· Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
· 0-1 years of experience in front desk or receptionist role

Requirements

Specific Skills 
· Experience with a professional services firm is an advantage

Knowledge and Skills
· Strong organizational skills
· Excellent oral communication and interpersonal skills
· Must possess a professional telephone manner
· Demonstrated ability to work under pressure
· Demonstrated ability to work on own initiative
· Demonstrated team player
· Must possess a warm, friendly and professional demeanor
· Basic PC skills on excel and word
· Basic keyboard skills (at least 25 wpm)