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Dell
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Sr Advisor, Services Account Mgmt

Job Description and Requirements

DESCRIPTION:

As a Technical Account Manager (TAM) you will have the opportunity to serve as a trusted advisor to our enterprise customers. You will be part of Dell's Support & Deployment Services team working with our ProSupport Plus and ProSupport Flex for Data Center customers. As a Technical Account Manager, you will provide consulting and end-to-end lifecycle management for complex data center technologies including various operating systems, servers, storage and networking from multiple vendors. You will be able to apply your IT service management skills by utilizing ITIL (Information Technology Infrastructure Library) based principles within a project management framework.
In this role, you will be responsible for working with key customer contacts to identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT needs. You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance. You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices.
You will manage mission-critical support escalations and serve as an active member of the account team with early engagement throughout the sales and product lifecycle.
If you want to make a difference for Dell and its customers, then this is your opportunity!


QUALIFICATION:

• B.S. Degree in Information Systems, Computer Science or equivalent experience
• IT business process certifications (ITIL, Six Sigma, PMP, etc.)
• Technical certifications (MCSE, CCNA, Server+, etc.)
• 5 years troubleshooting complex technical issues
• 5 years IT infrastructure deployment experience
• 4 years IT project management experience utilizing an accredited framework
• 5 years vendor and maintenance management experience