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GCG Payment & Transactions services and Core Ops Controls – Manager

Job Description and Requirements

Job Purpose:



Manage Payments  and  Transaction Service Operations team (Both Retail and cards transaction).



Job Background/context:


Country Core operations organization structure is being realigned to Regional Core operation structure basis which the Teams would align itself to Transaction services, Specialized Process operations, SAMs, Delivery Services and Recon  and  Controls. This role is expected to manage Transaction Service and Recon  and  Control Pillar.



Key Responsibilities:

  • Ensure the Retail and Credit Card Payment / transaction request received for UAE are executed in accurate and timely manner.
  • Monitors errors to ensure adherence to audit and control policies.
  • Applies good understanding of how the team and Transaction Services area integrate with others in accomplishing the objectives of the Business,
  • Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
  • Review process and suggest automation to remove Manual Touchpoints and increase efficiency to meet scalability targets.
  • Implementation of strategies for the correct functioning and measurement of results.
  • Ensure the operation and sustainability of the area, improving the customer experience, productivity and costs.
  • Monitoring and documentation of team development plans, improvement plans, recognition of good performance, feedback and periodic coaching to the team if necessary.
  • Monitoring and correction of daily results of productivity, quality and performance.
  • Attention and follow-up to all the Control and Regulatory requirements for compliance with the institutional policies and the correct prevention of possible audit issues and timely tracking of the CAPS in the process.
  • Manage the overall operations and control functions relating to the Unit Comprising Clearing Department, Cash Management Operations and Funds Transfer Dept.
  • Implementation of banks operational strategy as set by business and in line with agreed business goals
  • Day to day oversight of operational processes escalating issues warranting senior involvement and policy committee for attention / resolution.
  • Analyse non STP data to derive trends and work with stake holders to address the root cause/ improve STP.
  • Represent UAE Payment Operations in regional and country forums.
  • Should be able to manage the team operating in country as well as remote.
  • Uses discretion to recommend and execute new work procedures for team. Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results.
  • Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas.
  • Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
  • Ensures the quality of tasks provided by self and others on team. Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results. Developed communication to exchanges ideas and potentially complex/sensitive information.




Development Value:



The role will give Complex and unique situations to be handled where a solution has to be provided. This will be a good learning curve to understand and address diverse process and situation across products and business segments.





  • Minimum 7 + years of Banking Operations experience.
  • Prior experience in Payments and System implementation.
  • Operational Control and reconciliation background.
  • Working and implementation experience in Rainbow systems.




  • Ability to plan well and prioritize work.
  • Knowledge on UAE Local payment  and  Clearing systems.
  • Strong analytical skills, Strong communication skills.
  • Computer literate, having experience in Excel/ Word/ power point presentation.
  • Ability to standalone work as well as work with the team




  • Bachelor's Degree.





  • Meticulous and organized
  • Thoroughness / Accuracy
  • Ability to prioritize and multitasking
  • Good analytical skills
  • Works well under pressure